85 research outputs found
Efficacy of the Learning Skills Workshop on New Learners' Academic Performance and Persistence In Open University Malaysia (OUM)
Improving the first semester learners' experience has been part of a broader set of
initiatives to increase learner retention and achievement in Open University Malaysia (OUM). One
set of challenges faced by OUM in this respect is to help learners develop appropriate expectations
initially and then to ensure that the quality of learners' experience, once they are already in is as
positive as it can possibly be. In meeting the challenges, the Centre for Student Affairs (CSA) at
OUM has carefully crafted and designed several programmes which prepares them to be effective
ODL learners.. This paper examines the efficacy of a Learning Skill Workshop (an orientation
programme) on the new learners' academic performance, measured in terms of Grade Point
Average (GPA) as well as their persistence in the programme, i.e. whether they go through the
whole semester workload up to sitting for the final examination and followed through to the reregistration
process and become an active learner in the subsequent semester. The study involves
the collection of data of new learners who attend the Learning Skill Workshop, labeled as the
�treatment� group and the remaining new learners who do not attend as the �control� group. The
results indicate that the learning skill workshop has a positive impact on both learner performance
as well as learner persistence. When the likelihood of success of the new learners is increased, so
will their chances of completing their undergraduate education
Attitude, perception and use of e-learning at Open University Malaysia (OUM)
To ensure the success of the e-learning initiatives, OUM has developed its own e-learning management system, known as myLMS. Since its introduction, many modifications and improvements have been introduced to increase its effectiveness
Academic Counseling as a Pro-Active Retention Initiative at Open University Malaysia (OUM)
A major challenge of open and distance learning (ODL) institutions, such as Open University
Malaysia (OUM), is the high learner attrition rate. In this regard, OUM had initiated a number of
interventions in trying to minimize this rate. One such intervention is academic counseling where
Tutor Counselors, conduct face-to-face counseling sessions for “at risk” learners. This paper
reports on the success of academic counseling conducted for “at risk” learners in two successive
semesters at OUM. In terms of academic performance, a higher percentage of learners in the
treatment group experienced an improvement in their CGPAs (54.0%) as compared to those of
the control group (27.7%). In addition, 15.6% of learners in the treatment group achieved a
CGPA>2.0, compared to only 6.7% of those in the control group. In terms of learner persistence,
71.5% of learners in the treatment group of September 2005 semester reregistered in January
2006 semester as compared to 42.2% of those in the control group. The study found that the
reasons that influence learners’ academic performance are time management, work demands,
lack of study skills, lack of proficiency in Mathematics and English, family and financial
commitments. The study also indicated that “at risk” learners tend to exhibit an attitude of
indifference towards their academic performance
A Case Study of Teachers Coping as Distance Learners at the Open University Malaysia
Compared with full-time on-campus learners, part-time distance learners are faced with greater challenges as they pursue their higher education. Currently, Open University Malaysia (OUM) has 10,000 teachers out of its 23,000 learners. These teachers are sent by the Ministry of Education under a
special contractual programme. Being distance learners, they have to cope
with their responsibilities as full-time teachers while at the same time study on
a part-time basis. As part of an effort by both OUM and the Ministry to
ensure that this group is able to cope with their studies, OUM examined the
academic performance of these teachers to see if special measures need to be
taken to help them manage their learning effectively. This paper reports on
their performances and compares them with those of the learners from the
open market. The paper also discusses the issues and challenges faced by this
special group of learners, and highlights some of the measures that have been
taken to help them improve their academic performances
OUM's graduate tracer study, 2007-2008 (Survey done together with MOHE on graduates of IPTA/S and OUM) : PowerPoint Presentation
PowerPoint presentation on OUM's graduate tracer study, 2007-2008 survey. This survey was done together with MOHE on graduates of IPTA/S and OUM
Priority satisfaction survey : a tool in developing effective retention strategies
One of the ongoing efforts of the Centre for Student Affairs, Open University Malaysia
(OUM), is to coordinate retention initiatives across all departments of the university. For
these initiatives to be effective, they must incorporate feedback from students. Students come
to the university with a certain set of goals and expectations. When these goals and
expectations are met, the student retention rate is likely to be high. OUM must not only
identify these goals and expectations, but more importantly, it must ensure that they are
adequately met. One of the tools to achieve this is the Priority-Satisfaction Survey where
students are asked to rank the support services provided by OUM in terms of their
importance and level of satisfaction. The paper reports the results of the Priority-Satisfaction
Survey conducted on all cohorts of OUM student in its 27 learning centres throughout the
country. This two-dimensional survey gathers information on six different types of services
using the 7-point Likert Scale. A performance gap analysis is carried out to identify areas
that need improvements. In addition, a Priority-Satisfaction Matrix is constructed to
determine OUM’s strengths and weaknesses. The results of the current survey are compared
with those of a similar survey done in the previous year to ensure continuous evaluation of
the quality of the services provided. Based on the above analysis, recommendations on
retention initiatives are presented to OUM’s management. (Authors' abstract
Report on OUM's 2008 Importance-Performance Surveys
The objective of this paper is to present the findings on OUM’s Importance-Performance Surveys conducted on OUM learners in 2008. The surveys comprised of two components: First on OUM’s undergraduates and second on its post-graduate learners
Learners' Priority-Satisfaction Analyses As A Diagnostic Too in Managing Open And Distance Learning (ODL) at Open University Malaysia (OUM)
The Open University Malaysia (OUM) started its operations in 2001. Being a new and
the first ODL institution in the country, it needs to identify its institutional strengths and
weaknesses. The success of OUM is very much dependent on the quality of the support
services it provides. Traditionally, quality is measured uni-dimensionally, that is, using
learners' satisfaction. However, for greater reliability and accuracy, learners'satisfaction
should be viewed in the context of their priorities or expectations. Combining the two
dimensions of priority and satisfaction, the results of the survey will enable OUM to
determine its strengths (high priority-high satisfaction) and weaknesses (high priority-low
satisfaction).
The study is based on a survey to determine the profile of learner-respondents, the
priorities placed on OUM's support systems and their levels of satisfaction for the
support systems.
The analysis was done separately on three cohorts of learners: the "BPG"/ teachers
group; the Open Market Bachelor's Degree group and the Open Market Diploma group.
The results indicated slight variations in the profiles of the respondents, their priority
listings and satisfaction levels. However, all three cohorts accorded the highest priority
to: (i) program of study and (ii) fees. They rated highest satisfaction for: (i) tutor and (ii)
program of study. The lowest priority items include (i) learning centers, and (ii) learning
materials. The least satisfied items were: (i) library, and (ii) e-Learning platform
(myLMS). Overall, eight out of the nine services rendered fell in the high priority-high
satisfaction quadrant (its strengths). Only the library services fell in the high priority-low
satisfaction quadrant (its weakness). (Authors' abstract
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